Home Outreach Prevention & Engagement (H.O.P.E.)

H.O.P.E. is dedicated to inspiring hope, health, and well-being in an equitable way. We provide individualized care for people experiencing substance use, aiming to reduce overdose risks and support participants’ overall well-being through empowerment and comprehensive support.

1380 Howard St., Room #1010 San Francisco, CA 94103

Our mission is to improve life outcomes for housed San Francisco residents who have experienced a non-fatal overdose. We work closely with the Street Overdose Response Team (SORT) and the Post-Overdose Engagement Team (POET) to help individuals live happier, healthier lives and reduce the risk of future overdoses.

Participant Outreach

• Minimum of one phone call and two in-person attempts before removing a participant from the outreach list
• If direct contact is unsuccessful, a discreet note, voicemail, or text message will be left for the participant

Harm Reduction & Support Services

• Education on harm reduction practices
• Substance use support and treatment
• Linkage to counseling, psychiatric care, and primary care

Transportation Assistance

• Rideshare services (Uber, Lyft, etc.), including ADA-accessible vehicles, to facilitate attendance at appointments and access to community resources
• Note: HOPE staff do not transport participants in personal vehicles

To be eligible for the HOPE program, participants must:

• Have experienced a non-fatal overdose within the last six months
• Be living in permanent housing, a Single Room Occupancy (SRO) unit, or supportive housing
  • Individuals experiencing homelessness will be referred to the POET program, which serves unhoused individuals who have recently experienced a non-fatal opioid overdose

Referrals to the HOPE program primarily come from POET via the daily EMS/SORT log of overdose incidents in San Francisco County. Other referral sources include Emergency Department Substance Use Navigators, Patient Navigators, and staff from Permanent Supportive Housing.

Monday – Friday, 8:30AM – 5:00PM

Phone: (415) 601-9813 or (415) 601-2454

Email: HOPEprogram@ucsf.edu